Marshalls Chartered Surveyors is an independent company
originally established in 1979. We concentrate solely on the provision of quality
professional survey and valuation services.
Marshall's are not owned by a lender or estate agent and we owe our allegiance
solely to our client. Marshall's do not sell houses and therefore, you can be
assured that there is no possible conflict of interest.
We are completely independent and unlike many, we don't pay or accept commissions.
Your survey will never be passed to a third party for a fee share.
You will always receive truly impartial professional advice.
Why bother with a survey?
Surprise elimination - this is the most important part of our service to our
clients. If you know about an actual or potential problem before purchase, you
can deal with the consequences. This may mean you need to do nothing, or there
may be a case for renegotiating the price and sometimes even purchasing an
If you are an expert on buildings and construction and you are happy to risk
what is likely to be the single biggest transaction you personally undertake,
then perhaps a survey may not be for you. However, we advise caution.
What sort of survey do I need?
If the property is relatively modern (1920's onwards) and you don't require a fully detailed report, The RICS Condition or RICS HomeBuyer Reports are ideal. These surveys should point to any defects or problems that are significant or that need attention. These reports are also most suitable for flats and maisonettes where many areas are shared and inaccessible. The RICS Condition Report is a RICS level one survey, as described in the RICS guidance note: Surveys of Residential Property 3rd Edition. The RICS HomeBuyer report is a level two survey. There are two versions: with and without a market valuation.
The RICS Building Survey Report is a more detailed survey and is
suitable for most types of property. Very complicated or large properties are not usually suitable. The RICS Building Survey Report is a RICS level three survey, as described in the RICS guidance note: Surveys of Residential Property 3rd Edition.
If the property is older or of non-standard construction, you should have The Marshalls
Building Survey. This is the most detailed survey that we undertake and
is suitable for all ages and types of property. The written report is
illustrated with numerous photographs and will cover all aspects of the
construction and condition of the property. The Marshalls Building Survey Report is a RICS level three survey, as described in the RICS guidance note: Surveys of Residential Property 3rd Edition.
If the property is new, you should instruct a snagging list, which is
non-descriptive, but gives a list of defects with the property that can be
passed to the builder or developer for attention.
Is there anything that a survey won't tell me?
The survey will concentrate on significant items that are likely to affect your
buying decision. Minor defects and other information, such as the number of plug
sockets, are unlikely to be reported.
You should look at our
Can I get a valuation?
Yes - this can be in conjunction with your survey at extra cost, if required. The RICS HomeBuyer Report (Survey and Valuation) includes a Market Valuation.
All of our Chartered Surveyors are RICS Registered Valuers.
Does the survey include a mortgage valuation?
No. If you are arranging a mortgage, your lender will instruct their own valuer
to do complete a mortgage valuation. This is a brief inspection to assess the
property as security for a loan. A mortgage valuation is not a survey and you
are strongly recommended not to rely on such a report. You should note that
often these valuations are often undertaken on a 'drive-by' or 'desktop' basis
and the property may never be physically inspected by the valuer.
Are there any 'Extras' I need?
No - our inspections and reports are comprehensive and should provide the survey
information you need to aid your buying decision. There are occasions when we
have to refer you to specialists to obtain further advice - mainly for more
detailed reports on gas or electrical installations. For larger repairs, we
recommend you obtain estimates, prior to exchange of contracts.
Why aren't you cheaper?
Marshalls offer competitive fees and excellent value for money. Be assured that
your instruction will be undertaken by an experienced local Chartered Surveyor
acting only in your best interests.
Some people are tempted by low fees often offered by other surveyors and
lenders. This is false economy - surveyors all have similar overheads and you
only get what you pay for. Ask yourself - if the fee is much cheaper what
corners are being cut? Be wary of inspections offered by unqualified
Who will carry out my survey?
One of the partners or senior surveyors of Marshalls who are all Chartered
Surveyors of many years standing. Our surveyors are highly experienced, have
extensive local knowledge and are thoroughly trained in surveying buildings -
it's all we do.
We believe it is our job to help you buy the property - no building is perfect
and our most useful qualification is common sense.
How much does it cost and how do I pay?
Fees depend on the type report required and the type, value and size of the
property to be inspected. There are various payment methods and we accept all
major cards. Alternatively, you can call or visit one of our offices.
How quickly can you do the survey?
When you instruct us, we will book the survey immediately and inspect as soon as
possible, usually within a few days. Our surveyors usually undertake surveys in
the morning and you should receive a telephone call with a verbal report later
in the day. We will take time to discuss the survey findings with you so that
you can make an informed decision about your purchase.
Marshall's Chartered Surveyors are widely recommended for speed of service and
common sense advice. We aim to e-mail RICS HomeBuyer and RICS Condition reports
within 24 hours and Building Surveys within 48 hours.
What will my report look like?
Our reports are usually delivered as signed PDF's, written in plain English. The
reports are not 'dumbed' down, but are still easy to read and understand.
There are some sample reports on our
Can I ask the surveyor questions?
Yes - your surveyor is here to help. You can highlight areas of concern, plans
for alterations or any other matters in advance. The surveyors will also be
happy to talk through the report and other matters with you. We are also able to
recommend reputable trades, if needed.
What if I change my mind?
You have the statutory right to cancel, without giving any reason, within 14 days of your formal instructions (you can tell us verbally or in writing).
However, if you have asked us to proceed with your instructions immediately,
you may be charged an amount which is proportionate to the work already undertaken. If our instructions have been fully completed within the 14 day cancellation period, your right to cancel will be lost.
Marshalls will not proceed with the instructions if, after arriving at the
property, we conclude:
a) that it is of a type of construction of which we have insufficient specialist
knowledge to be
able to complete the instruction satisfactorily; or
b) that it would be in the typical Client's best interests to be provided with
an alternative type of inspection, rather than the service instructed.
In case of such cancellation, Marshalls will refund any money paid by the
Client for the Service, except for expenses reasonably incurred. In the case of
cancellation by Marshalls, the reason(s) will be fully explained.
What if I have a complaint?
If you have a complaint, please contact our Head Office:
Marshalls Chartered Surveyors
Suite O, The Kidlington Centre
You can also read a copy of our formal
Do you have terms and conditions?
TERMS and CONDITIONS
vary according to the survey type. These terms outline the inspection we will
undertake and they should be read carefully.
What if I have any other questions?
Please call or email one of our